More people answer
An outbound call from an in-country number is answered far more often than one from a foreign number, which many people write off as spam without even looking.
A local number in the country where you want to be answered.
Service overview
A customer in Monterrey hesitates before dialling a foreign number. So does one in Bogota. TelHarbor sources local numbering across the Americas and connects it to the same phone system, with one invoice and one number to call when something breaks.
Why a local number changes the outcome.
It is not about image: it changes how many people answer and how many call.
More people call you
Publishing a local number removes the cost doubt and the feeling of dealing with someone far away. To anyone evaluating suppliers, it signals that you operate there.
Without opening an office
A phone presence in the country with no premises, no local payroll and no incorporation paperwork. The team answering can stay where it already is.
How it works in practice.
International numbering is not bought from a catalogue: it is confirmed country by country.
Every country has its own rules on who may hold a number, what documentation must be provided and which number types are sold at all. That is why the process always starts with an availability study for your specific case: country, number type and intended use.
TelHarbor works with a network of partner carriers across the region, so availability is confirmed at the time of the request rather than promised in advance. When the study comes back clear, provisioning takes three to five business days in the normal case.
You deal with a single provider: one invoice, one contract and a NOC that answers 24/7, without negotiating with a different carrier in every country.
1. Study
2. Documentation
3. Provisioning
4. Testing
5. Live
6. Monitoring
Where we reach.
Coverage across the Americas, with specific availability confirmed in the study.
North America
United States, Canada and Mexico. The United States is also the only country where we offer porting of existing numbers.
Central America and the Caribbean
Costa Rica, where our operation is based, and the rest of the region including Belize and the main Caribbean destinations.
South America
Colombia, Chile, Peru, Argentina and Brazil, among others. Requirements vary most in this region, so the prior study matters more.
What to know up front
- Availability is confirmed per country and per moment; it is not a fixed catalogue.
- Each country requires its own documentation from the holder.
- Porting is offered only in the United States.
- SMS on numbers that support it, at additional cost.
- Billing in US dollars.
- Use is subject to each carrier policy.
Numbering connected to the platform, not loose.
The number does not arrive on its own: it enters your phone system, routes through menus and queues, is answered from the softphone and is measured in the reports. That is the difference between buying numbers and having an operation.
FAQ
Frequently asked questions about number coverage
Which countries can you source numbers in?
Across the Americas: North America, Central America, the Caribbean and South America. Specific availability depends on the country, the number type and the moment, so it is confirmed with a prior study for your case rather than promised in advance.
Can I bring my existing numbers to TelHarbor?
Porting is offered only in the United States. Everywhere else new numbers are provisioned, so if your operation depends on keeping an already published number, raise it at the start.
How long does it take to get a number?
In the normal case, three to five business days after the availability study and once the documentation is in. Some countries and some number types take longer.
What documentation is required?
It depends on the country: each regulator and each carrier defines what the number holder must provide. The prior study tells you exactly what is needed for your case before you commit.
Do I need a company in that country?
Not necessarily. In many cases you can contract from outside the country, although requirements vary and that is part of what the prior study settles.
Can I place calls showing the local number?
Yes, outbound caller ID can be set to the local number, subject to carrier policy and to the regulations of each country.
Do the numbers receive SMS and WhatsApp?
SMS on numbers that support it, at additional cost. WhatsApp Business can be enabled on your own numbering; both depend on the country and the number type.