Number porting is the right to switch providers without losing your number. Your company keeps the numbers your customers already know, while improving service or cost.
How the process works
- Choose the new provider and confirm your numbers are portable.
- Provide the documentation and an authorization.
- Coordinate the port date to minimize any interruption.
- The number goes live on the new service, with your IP telephony or UCaaS plan.
What to keep in mind
Plan the port during low-activity hours, keep the previous service until confirmed, and check that all lines (main numbers and trunks) are included.
At TelHarbor we guide you through the whole process so the transition is smooth.
Frequently asked questions
Do I lose service during the port?
It is coordinated so the interruption is minimal or none; that is why a date is scheduled.
Can I port several numbers?
Yes, including main numbers and blocks, subject to availability.