TelHarbor UCaaS plans and pricing.
Service overview
IP-PBX phone system, SIP Trunk, Operator Panel, CRM and Help Desk, SMS, WhatsApp, Business Email, API and Bot with AI Agent — secure, with VPN and 7×24 support. Clear pricing in US dollars for Costa Rica and the USA.
See TelHarbor UCaaS in under a minute and a half.
Phone system, presence, the customer record and a bot you build yourself — all on one platform.
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Communications system and voice
Three sizes of the complete Cloud Phone System, from $270 a month, plus SIP trunk, numbers and minutes. All three include every telephony feature; the Enterprise plan adds the Operator Panel, CRM and Help Desk.
IP-PBX Team
6 Softphone licenses · 6 concurrent calls
- 6 Softphones with the TelHarbor App
- SIP Trunk included · 6 concurrent calls
- Presence, chat, video and collaboration
- Statistics, history and support in the App
- Queues, IVR, voicemail, recording and reports
- Security: required VPN (included) and encrypted calls
IP-PBX Business
12 Softphone licenses · 12 concurrent calls
- 12 Softphones with the TelHarbor App
- SIP Trunk included · 12 concurrent calls
- Presence, chat, video and collaboration
- Statistics, history and support in the App
- Queues, IVR, voicemail, recording and reports
- Security: required VPN (included) and encrypted calls
IP-PBX Enterprise
24 Softphone licenses · 24 concurrent calls
- 24 Softphones with the TelHarbor App
- SIP Trunk included · 24 concurrent calls
- Presence, chat, video and collaboration
- Statistics, history and support in the App
- Queues, IVR, voicemail, recording and reports
- Security: required VPN (included) and encrypted calls
- Operator Panel, CRM and Help Desk for all 24 users
24-month contract with implementation waived. A 12-month contract is also available, paying the implementation. Minutes and numbers are billed separately; prices exclude taxes.
Compare the three plans
| Feature | IP-PBX Team$270 per month | IP-PBX Business$470 per month | IP-PBX Enterprise$750 per month |
|---|---|---|---|
| Users and Softphone licenses | 6 | 12 | 24 |
| Concurrent calls | 6 | 12 | 24 |
| Price per user per month | $45.00 | $39.17 | $31.25 |
| SIP Trunk | ✓ | ✓ | ✓ |
| TelHarbor App with presence, chat, video and collaboration | ✓ | ✓ | ✓ |
| Queues, IVR, voicemail, recording and reports | ✓ | ✓ | ✓ |
| Statistics, history and in-App support | ✓ | ✓ | ✓ |
| Mandatory VPN and encrypted calls | ✓ | ✓ | ✓ |
| Operator Panel | $25per operator | $25per operator | Included24 users |
| CRM and Help Desk | $25per agent | $25per agent | Included24 users |
| To grow | Move to the 12 plan | Move to the 24 plan | +24 licenses$100 per month |
SIP Trunk · DID Numbers · Minutes
Build your voice service to measure
Operator Panel, CRM and Help Desk
Included in IP-PBX Enterprise for all 24 users, with the same features. For the Team and Business plans, or for your own PBX, they are available separately.
Operator Panel
Live console for reception and supervisors
- Live extensions, queues and calls, by department
- Dial, transfer, pick up, park and forward calls
- Agent presence and pauses in their queues
- Supervision: listen, whisper and barge
- Individual operator login with two-step verification
- Also available on your own Asterisk-based PBX
CRM and Help Desk
Customers, deals and tickets in one place
- 360° customer record: calls, messages, tickets and deals
- Tickets from phone, SMS, WhatsApp and Email, answered on the same channel
- Response times (SLA), canned replies and knowledge base
- AI ticket classification and suggested replies
- Call from the record, appointment calendar and call campaigns
Services you can buy on their own
SMS and WhatsApp
Monthly bundles per channel. Send from the portal, the App or the API. Auto-reply bots included.
SMS
Monthly bundles · Costa Rica and USA
WhatsApp Business
By message category
Business Email and API
Managed, secure email hosting, and API integration with your systems.
Email · cPanel Hosting
cPanel Hosting · 1 domain · 50 mailboxes · 100 GB
- 50 mailboxes on your domain · 100 GB
- Full email: webmail, IMAP/SMTP, filters and autoresponders
- Websites with cPanel: WordPress, PHP and MySQL databases
- DNS management, subdomains and add-on domains
- Free SSL (AutoSSL), FTP, statistics and cron jobs
- Antispam, antivirus, DKIM/SPF and automatic backups
- VPN-protected administration · 7×24 tech support
Developer API
Integrate with your CRM or systems · sold separately
- Send SMS and WhatsApp via API
- Signed webhooks: your system receives events instantly
- Click-to-dial included (originate calls on your PBX)
- API key with scopes, numbers and IP allowlist
- Rate-limit, usage log and test console
- Documentation and support
Omnichannel Bot and AI Agent
Respond automatically across every channel — with guided flows or conversational artificial intelligence.
Omnichannel Bot
Auto-reply flows and menus
- Menus, options and automatic replies
- Flows per number and per channel
- Schedules, notifications and handoff to a human
- Visual flow builder
- Voicemail, surveys and OTP
AI Agent
Conversational support with artificial intelligence
A conversation is a 24-hour session with the same contact on the same channel, no matter how many messages it holds.
- Understands natural language (not just menus)
- Your company knowledge base
- Opt-in per number · handoff to a human agent
- Multi-language, available 24/7
- Integrates with the Bot and all your channels
Implementation and activation
One-time charge for the initial setup. IP-PBX implementation is waived with a 24-month contract and paid with a 12-month contract.
IP-PBX implementation is waived with a 24-month contract and paid with a 12-month contract. Email with a new domain: activation included. Reference amounts, subject to quotation per project.
Let’s build your plan.
Tell us what you need and we’ll prepare a tailored quote.
Frequently asked questions about plans and pricing
Do prices include taxes?
No. All prices are in USD and exclude applicable taxes (VAT), which are added as required.
What is the contract term?
The contract is 24 months, and with it the IP-PBX implementation is free. You can also sign for 12 months and pay the implementation.
What does "From" mean on a price?
It only appears where the amount grows with what you order: SIP Trunk (plus minutes and numbers), the API (plus usage of each channel), AI Agent and some implementations. IP-PBX plans, the Operator Panel, CRM and Help Desk, numbers and minutes have fixed prices.
Is there an installation fee?
IP-PBX implementation costs $150, $250 or from $350 depending on the plan, and is waived with a 24-month contract. SMS, API and new numbers have no installation cost.
Can I get the Operator Panel, CRM or Help Desk on their own?
Yes. They are included in IP-PBX Enterprise for all 24 users. On their own they cost $25 a month per operator or per agent, and the Panel also works on your own Asterisk-based PBX.
Can I send SMS or WhatsApp to other countries?
Yes. SMS, WhatsApp and minutes to Costa Rica and the USA have published pricing; other countries are quoted separately.
Do the Bot and AI Agent have a cost?
The flow-based Bot is included with any channel. The AI Agent costs $99 a month with 500 conversations included and $0.15 per extra conversation; there are plans with 2,000 conversations for $199 and 5,000 for $399, with extra conversations at $0.10 and $0.08. A conversation is a 24-hour session with the same contact on the same channel. On calls, a minute with the AI Agent costs $0.15.
All prices exclude applicable taxes (VAT). Prices in USD, for reference and subject to quotation based on each account’s configuration. IP-PBX plans carry a 24-month contract (or 12 months, paying the implementation). Prices marked «From» represent the starting price. SMS, WhatsApp and minutes are billed by destination and category; destinations in other countries are quoted separately. Communication services require an active VPN. WhatsApp is subject to Meta’s policies, categories and rates. Prices subject to change without notice.
Used equipment with warranty.
IP phones, switches, access points, routers and servers from our own stock, with 30 or 90 days of warranty and shipping across the Americas.