Customers
Communicate changes, status updates, confirmations and reminders through a familiar channel.
Business WhatsApp for better customer communication.
Use WhatsApp as a business channel for notifications, confirmations, customer service and process automation.
Automation
Connect WhatsApp with internal systems, CRM, support and business workflows.
Operations
Centralize messaging, traceability and follow-up from a managed platform.
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Compliance and policies
Business communications with best practices.
Messaging and telephony services must be used with consent, clear use cases and compliance with carrier, platform and provider rules.
Business messaging compliance
Some types of business messaging may require registration, consent, opt-out, sender identification and compliance with carrier or provider rules.
View compliance informationAnti-Spam Policy
Messaging must respect consent, sender identification, opt-out and authorized list usage.
View Anti-Spam PolicyPrivacy and terms
Review the general conditions applicable to the use of TelHarbor services.
Privacy PolicyTerms and Conditions
FAQ
Business WhatsApp frequently asked questions
What is business WhatsApp used for?
Business WhatsApp can be used for customer support, confirmations, notifications, reminders and operational messages using authorized workflows and platform policies.
Can TelHarbor integrate WhatsApp with internal systems?
Yes. TelHarbor can support integrations through API, webhooks, CRM, ticketing systems, automations or internal platforms depending on the use case.
Is user authorization required?
Yes. Customers must have proper consent or authorization to contact users through WhatsApp and must follow applicable policies.
Can WhatsApp be used for support and notifications?
Yes. It can be used for support, confirmations, service updates, authorized commercial follow-up and operational communications.