Customers
Communicate changes, status updates, confirmations and reminders through a familiar channel.
Business WhatsApp for better customer communication.
Service overview
Use WhatsApp as a business channel for notifications, confirmations, customer service and process automation.
Automation
Connect WhatsApp with internal systems, CRM, support and business workflows.
Operations
Centralize messaging, traceability and follow-up from a managed platform.
You may also be interested in
Explore other TelHarbor business solutions.
Business SMS
Messaging for notifications, OTP and alerts.
View serviceBusiness WhatsApp
Messaging channel for customers and operations.
View serviceBusiness Softphone
Corporate extensions from desktop or mobile.
View serviceDatacenter and Cloud
Infrastructure, VPS, hosting, VPN and monitoring.
View service
Compliance and policies
Business communications with best practices.
Messaging and telephony services must be used with consent, clear use cases and compliance with carrier, platform and provider rules.
Business messaging compliance
Some types of business messaging may require registration, consent, opt-out, sender identification and compliance with carrier or provider rules.
View compliance informationAnti-Spam Policy
Messaging must respect consent, sender identification, opt-out and authorized list usage.
View Anti-Spam PolicyPrivacy and terms
Review the general conditions applicable to the use of TelHarbor services.
Privacy PolicyTerms and Conditions
Why business WhatsApp
Engage on the channel your customers already use.
WhatsApp Business lets you send templates, answer questions and automate support with bots and artificial intelligence.
Preferred channel
Your customers read and reply on WhatsApp more than on other channels.
Templates
Approved notifications for marketing, utility and authentication.
Bots and AI
Auto-reply with flows or a conversational AI agent.
Unified inbox
Chat from the portal, alongside SMS and email.
Features
Everything for your WhatsApp Business.
Numbers, templates, bots and API managed by TelHarbor.
Approved templates
Send marketing, utility and authentication templates under Meta rules.
Omnichannel bots
Menus and automated replies. See Omnichannel Bot
Media and buttons
Images, documents, buttons and read receipts.
Inbox and reports
Conversations, history and reports by number and category.
API
Send WhatsApp via API from your systems. See API
Clear categories
Marketing, utility and service, priced by message category.
See the WhatsApp plans.
Pricing by message category, with inbox, bots and reports included.
FAQ
Business WhatsApp frequently asked questions
What is business WhatsApp used for?
Business WhatsApp can be used for customer support, confirmations, notifications, reminders and operational messages using authorized workflows and platform policies.
Can TelHarbor integrate WhatsApp with internal systems?
Yes. TelHarbor can support integrations through API, webhooks, CRM, ticketing systems, automations or internal platforms depending on the use case.
Is user authorization required?
Yes. Customers must have proper consent or authorization to contact users through WhatsApp and must follow applicable policies.
Can WhatsApp be used for support and notifications?
Yes. It can be used for support, confirmations, service updates, authorized commercial follow-up and operational communications.
Do I need a dedicated number for WhatsApp?
Yes. WhatsApp Business uses a number registered and verified with Meta; TelHarbor supports the registration and activation.
How much does WhatsApp cost?
The cost depends on the message category (marketing, utility or service). See the plans at telharbor.com/en/plans/.
Can I automate support?
Yes. You can use flow bots or an AI agent to reply automatically and hand off to a human agent when needed.