Offices
Extensions, IVR, schedules, call forwarding and business numbering.
Business IP telephony for flexible operations.
Service overview
Connect offices, call centers, remote users and multiple locations with reliable IP telephony, business extensions, softphone and TelHarbor technical support.
Call Centers
Queues, recordings, reports and capacity for high-volume operations.
Remote users
Softphone to handle calls from desktop or mobile devices.
Compliance and policies
Business communications with best practices.
Messaging and telephony services must be used with consent, clear use cases and compliance with carrier, platform and provider rules.
Business messaging compliance
Some types of business messaging may require registration, consent, opt-out, sender identification and compliance with carrier or provider rules.
View compliance informationAnti-Spam Policy
Messaging must respect consent, sender identification, opt-out and authorized list usage.
View Anti-Spam PolicyPrivacy and terms
Review the general conditions applicable to the use of TelHarbor services.
Privacy PolicyTerms and Conditions
Why IP telephony
Cut costs and gain mobility without losing control.
IP telephony replaces traditional lines with cloud communications: more flexible, scalable and easy to manage.
Savings
Lower cost per line and per minute, with SIP trunks and numbering optimized for Costa Rica and the United States.
Mobility
Your users answer with their extension from the office, home or on the go, using a softphone on desktop or mobile.
Scalability
Add or remove extensions, numbers and channels in minutes, with no construction or costly equipment.
Continuity
Backup routes, automatic forwarding and monitoring to keep your calls always up.
Features
Everything your phone system needs.
A complete business telephony platform managed by TelHarbor.
Extensions and IVR
Voice menus, business hours, ring groups and call forwarding.
Queues and recording
Call queues, call recording and reports for quality and follow-up.
Business softphone
Presence, chat, video and calls from the TelHarbor app. See softphone
DID numbers and porting
Local numbers in Costa Rica (4300-xxxx range), United States and toll-free numbers. United States numbers you already own can be ported.
SIP Trunk
Scalable SIP trunks to connect your physical, virtual or cloud PBX. See SIP Trunk
Reports and monitoring
Call, queue and agent reports, with availability monitoring and alerts.
See the plans for our IP-PBX system.
A complete communications system with softphone, SIP Trunk, numbers and minutes, from a clear monthly price.
FAQ
IP Telephony frequently asked questions
What is business IP Telephony?
Business IP Telephony allows companies to make and receive calls using IP networks, PBX systems, extensions, SIP trunks and managed services.
Can it work with an existing PBX?
Yes. TelHarbor can review compatibility with existing PBX systems such as Asterisk, FreePBX or other IP PBX platforms.
Can TelHarbor provide DID numbers?
Yes. Depending on coverage and availability, TelHarbor can support DID numbers, inbound routing and call configuration.
Can call quality be monitored?
Yes. TelHarbor can support availability monitoring, events, quality metrics and alerts depending on the contracted scope.
How much does business IP telephony cost?
It depends on the number of extensions, numbers and minutes. TelHarbor offers an IP-PBX system with a clear monthly price; see the plans at telharbor.com/en/plans/ or request a tailored quote.
Can I keep my current numbers?
It depends on the country. United States numbers can be ported. Porting Costa Rica landline numbers is not available: in that case TelHarbor assigns new local Costa Rica numbers, plus United States and toll-free numbers.
Is the softphone included?
Yes. The system includes a business softphone with presence, chat, video and VPN, to answer from desktop or mobile with the same extension.