WhatsApp lives on a cell phone
If the salesperson is out or leaves the company, the history goes with them. Nobody else can pick up that conversation.
Customers ask on WhatsApp and expect an answer today.
Industries
Companies that sell products are answering on WhatsApp, on the phone and at the counter, often across several branches. TelHarbor brings those channels into one inbox, with automatic order and delivery alerts, and reports on what was handled and what went unanswered.
What usually breaks when you sell products
Selling is not the problem: conversations getting lost is.
"Where is my order?"
The same question eats the team day. Without automatic alerts, every delivery generates three calls.
Every branch answers differently
Loose numbers, different hours and no way to compare how many calls each store missed.
How it is built with TelHarbor
The channels your customer already uses, organized and measured.
- WhatsApp Business API: a company number several people answer at once, with history that stays.
- Automatic alerts for order received, ready or on the way over SMS or WhatsApp, triggered from your own system through the API.
- Menu per branch or department with business hours, so sales, support and billing do not share one line.
- Toll-free and local numbers if you sell into the United States or other countries in the Americas.
- CRM with the customer history: calls, WhatsApp and email on the same record.
- Bot and AI Agent for hours, availability and order status outside business hours.
1. WhatsApp
2. Menu and branches
3. Alerts
4. CRM
5. Bot
6. Reports
What you can measure
With the channels on one platform you can see how many conversations arrived by WhatsApp and by phone, how many went unanswered, what hours they cluster in and which branch misses the most calls. Those are the numbers that tell you where to add people.
FAQ
Frequently asked questions
Can we keep the number our customers already have?
If it is a US number, it can be ported. In other countries new numbers are assigned and the old one can be forwarded while you announce the change.
Can several people answer the same WhatsApp?
Yes. The WhatsApp Business API lets the team work from a shared inbox, with history and an owner per conversation.
Can alerts be sent from our own system?
Yes, through the API and webhooks: your order system triggers the confirmation or delivery message.
Does it work for several branches?
Yes. Each branch can have its own number and queue, with comparable reports and one menu for the customer.
Rather see it working?
Book a 30-minute demo with your own case on the table.
See our plans and pricing.
Phone system, Contact Center, WhatsApp, SMS and API, with prices published in US dollars.