Messaging
SMS, WhatsApp and email: how many came in and went out, by number, by account and by day. For WhatsApp, also by template and by category, which is what drives the cost.
Every service reports its own activity, all in one place.
Service overview
The question "how much did we use last month" should not mean opening five systems and reconciling figures by hand. At TelHarbor telephony, SMS, WhatsApp, email, the bot and the API each report their own activity, with the same filter and the same period.
One report per service, with the same logic.
They all read the same way: summary, breakdown by customer and by number, daily chart and the detail underneath.
Voice
CDR with the detail of every call, plus queue and agent reporting: service level, wait, abandon rate and occupancy, with a live wallboard.
Bot and API
What the bot resolved and what it handed to a person; how many requests each API key made, of what type and with what result.
From the total to the specific case, in one click.
An aggregate number is fine for the monthly report. To operate you need to be able to open it.
Every panel lets you drill down: from the monthly total to the customer, from the customer to the number, from the number to the day, and from the day to the specific message or call. No spreadsheet export and no asking anyone.
And because the reports come from the same platform that delivers the service, there is no gap between what the report says and what happened: it is the same record, not a copy or an estimate.
By user
By customer
By number
By service
By period
By template
By queue
Exportable
What they are actually used for.
Three questions that stop costing half a morning.
How much did we use
Real usage by service and by period, to review the plan you contracted or split the cost across teams.
What happened with this customer
Their calls, their messages and their emails, in order, without opening three systems.
How is the team doing
Activity by user and by queue, to size shifts with data instead of impressions.
Who sees what
- Permissions by queue, extension and number group.
- A supervisor sees their team, not the whole company.
- Each customer sees only their own.
- Audit: every query is logged.
- CSV download to work on separately.
Included in the platform, not a separate module.
Reporting comes with UCaaS. No analytics tool to integrate, no export to another system, no paying per dashboard. What you contract is what gets measured.
FAQ
Frequently asked questions about reporting
Which services include reporting?
Telephony (CDR, queues and agents), SMS, WhatsApp, email, bot and API. Each reports its own activity inside the same platform, with the same date filter and the same reading format.
Can I see usage by user or by customer?
Yes. Reports break down by user, by customer, by number and by period, and from any of those totals you can drill down to the specific message or call.
Can it be exported?
Yes, as CSV, to work on separately or to feed your own dashboards.
Can each customer see only their own data?
Yes. Permissions are by queue, extension and number group, so a supervisor sees their team and a customer sees only their own operation. Every query is logged in the audit trail.
Is reporting charged separately?
No. It comes included with the UCaaS platform: no external analytics tool to integrate and no per-dashboard charge.