More people call
The caller pays nothing, so the cost doubt disappears. That matters most for sales lines, customer support and campaigns with a phone number in the ad.
Business toll-free numbers your customers call for free.
Service overview
An 800, 888 or 877 number that callers in the United States and Canada dial at no cost, answered by your team wherever it works. It connects to your phone system with menus, queues, business hours and reports, and it can send and receive SMS.
Why a toll-free number still works.
It is one of the simplest signals that a business is established and wants to be reached.
One national number
The same number works in every state, so you publish one line instead of a local number per city. Calls can still be routed by menu, schedule or team.
It moves with you
The number is not tied to an office or a desk phone. It rings in the app, the desk phone or a queue, and it stays the same if your team or location changes.
More than a number: a complete phone line.
A toll-free number that only forwards to a cell phone is a missed call waiting to happen. At TelHarbor it enters the same platform as the rest of your communications.
- IVR menu so callers choose sales, support or billing.
- Queues and business hours, with a message or voicemail outside working hours.
- Answered from the Softphone app, desk phones or a contact center.
- Reports on answered and missed calls, per queue and per hour.
- SMS on the same number once the toll-free verification is approved.
1. Choose the prefix
2. Activate the number
3. Set menu and hours
4. Test calls
5. Go live
6. Measure
800, 833, 844, 855, 866, 877 or 888: which prefix?
All toll-free prefixes work the same way for the caller. The difference is availability and how easy the number is to remember.
800 and 888
The best known and the most requested, so memorable combinations are harder to find. Worth checking first if the number will appear in advertising.
877, 866 and 855
Recognized as toll-free by most callers and with far more availability. A good choice for support lines and new businesses.
844 and 833
The newest prefixes, with the widest choice of numbers, including easy-to-read sequences. Availability of a specific number is confirmed at the time of the request.
What to know up front
- Toll-free calls are free for callers in the United States and Canada.
- You pay the inbound minutes: $0.02 per minute.
- Existing toll-free numbers can be ported only if they are US numbers.
- Texting from a toll-free number requires a verification that usually takes one to three weeks.
- Specific numbers and vanity combinations depend on availability.
Keep the toll-free number you already publish.
If your number is already on your website, invoices and vehicles, changing it costs more than the new line. US toll-free numbers can be ported to TelHarbor, so your customers keep calling the same number while the service moves to a platform with menus, queues and reports.
FAQ
Frequently asked questions about toll-free numbers
How much does a business toll-free number cost?
At TelHarbor a toll-free number costs $5 per month plus $0.02 per minute for inbound calls. The caller pays nothing. Implementation and taxes are quoted separately, as with the rest of our plans.
Which toll-free prefixes are available?
800, 833, 844, 855, 866, 877 and 888. All of them are free for the caller; availability of a specific number or vanity combination is confirmed when you request it.
Can I keep my current toll-free number?
Yes, if it is a US toll-free number. It is ported to TelHarbor and keeps working for your customers. Porting is offered only for US numbers.
Can a toll-free number send text messages?
Yes. Toll-free SMS requires a verification of your business and use case with the carriers, which usually takes one to three weeks. Until it is approved, the number handles calls only.
Do I need an office in the United States?
No. The number rings wherever your team works: in the app, on desk phones or in a contact center queue. Many companies answer their US toll-free line from Latin America.
Can people call it from other countries?
Toll-free numbers are designed for callers in the United States and Canada. For customers in other countries, a local number in that country works better; see our number coverage across the Americas.
See all plans and pricing.
Phone system, SIP Trunk, toll-free and local numbers, SMS, WhatsApp and API, with prices published in US dollars.