Your whole business communication, on one platform.
Phone system, agent presence, the customer record and a bot you build yourself with the AI Assistant — without switching windows.
TelHarbor videos: the platform, a minute per topic.
Section overview
Ten short videos across the three families: Unified Communications (UCaaS), Customer Service (CCaaS) and Messaging and API (CPaaS). No need to book anything to watch them.
CRM and Help Desk, in the same place.
Calls, messages, emails and notes on the customer record; tickets with priority and response time, and an AI-drafted reply a person always approves.
Your own system, sending and receiving through TelHarbor.
A text message, a WhatsApp or a phone call, originated from your own system through the TelHarbor API — and an instant notice when the customer replies.
Your front desk and your queues, on one screen.
Who is free, who is talking and who is waiting in each queue; listen, whisper or join the call, and transfer with one click.
Every call in and out, with what happened on it.
Every call to your numbers in one inbox, with filters, the record of each call and your queue times.
What you cannot answer, you cannot improve.
How many calls came in and were answered, how long each extension talked, your queue times and every messaging channel.
A VPN nobody can forget to switch on.
With no active tunnel the softphone, chat and remote support do not start. One key per device and immediate revocation from the portal.
The customer record that fills itself in.
Contacts, companies and leads with all their identities; call and message from the record itself, and appointments land in the team calendar.
Every request a ticket; every ticket on time.
You set the commitment per priority and the system works out the deadline. The board shows what is about to breach and what already did.
The company’s WhatsApp, not one person’s.
The number belongs to the company, several people work the same inbox, and everything is logged and searchable.
Like what you saw?
Book a live demo with your own case, or request a quote with pricing in US dollars.