1. Scope
This policy applies to communications sent through TelHarbor services, including SMS, WhatsApp, Email, telephony, UCaaS, automations, API integrations and managed platforms.
2. Consent required
Customers must send communications only to recipients who have provided valid consent or where another applicable lawful basis exists. Consent must be verifiable, clear and related to the type of message being sent.
3. Sender identification
Messages must clearly identify the company or brand sending the communication. Hiding the sender identity, impersonating third parties or using misleading information is not allowed.
4. Permitted content
Messages must align with the approved or declared use case. Permitted examples may include operational alerts, reminders, confirmations, service notifications, support, authorized commercial communications and transactional messages.
5. Prohibited content
Fraudulent content, phishing, malware, impersonation, harassment, threats, misleading information, unauthorized promotions, artificial traffic, bulk messages without consent or content that violates laws, carrier policies, platform policies or provider requirements is not allowed.
6. Opt-out and unsubscribe
Where applicable, customers must provide clear opt-out mechanisms and honor unsubscribe requests. For SMS, words such as STOP, CANCEL, UNSUBSCRIBE or equivalent mechanisms may apply depending on provider, carrier, country or use case.
7. Contact lists
Purchased, scraped, harvested or third-party lists must not be used unless verifiable consent exists. Customers are responsible for the quality, origin and authorization of their contact lists.
8. Consent evidence
TelHarbor may request evidence of opt-in, public policies, forms, terms, consent records, message examples or use case information to validate compliance.
9. Monitoring and filtering
TelHarbor and its providers may apply monitoring, rate limits, filters, blocks, manual or automated reviews and other measures to protect networks, recipients and platforms.
10. Enforcement
Non-compliance may result in message rejection, number blocking, campaign suspension, account suspension, traffic restrictions, provider reporting or service termination.
11. Abuse reports
To report abuse, spam or unauthorized use related to TelHarbor services, contact web@telharbor.com.
Last updated: 2026-06-15