The full picture, instantly
Each extension shows whether it is available, ringing, on a call or offline, with its presence and time in that state.
Operator Panel: your reception and your queues, live.
Solution overview
A browser console for receptionists and supervisors. See who is free, who is talking and who is waiting in each queue, and handle calls with one click. Works with the TelHarbor phone system and with your own Asterisk-based PBX.
● LiveStatus: Available · 02:14:08
Reception
7601ReceptionAvailable
7602LauraOn a call 03:12
7603CarlosRinging
7604AnaOffline
Sales
7631DiegoAvailable
7632SofiaOn a call 00:48
Support queue · 5 agents2 waiting · longest wait 01:05
Benefits
No call left ringing, no caller left waiting.
The operator sees the whole phone system at a glance and acts without hunting for extensions or dialing codes.
Supervise from your desk
Supervisors listen, whisper to the agent or barge into the call, and move agents between queues as demand changes.
Everyone sees their part
Groups by department and permissions by profile (Agent, Supervisor or custom): each person sees and operates only what they should.
Features
Everything a reception desk or a queue supervisor needs.
Live extensions and groups
Extension cards grouped by department, with a color per group and counters for available, on a call and paused.
Queues with who is waiting
Calls waiting, longest wait and calls in progress per agent. Add or remove agents and adjust their priority.
One-click actions
Dial from a keypad, blind or attended transfer, pick up, park, send to voicemail, forward and hang up.
Presence and pauses
Available, Break, Do not disturb, Meeting, Lunch, Other or Logged out, just like in the TelHarbor app.
Call supervision
Listen, whisper and barge, only for profiles with that permission.
Private extensions
Mark an extension as private: it shows free or busy, without number or time, and nobody can listen in.
Operator preferences
Spanish or English, ringtone and volume, a sound when someone joins their queue and pop-up alerts.
Secure access
Individual login per operator, two-step verification, session limits and an access log for the administrator.
How it works
From the phone system to the operator's screen.
1. The PBX reports
Extension, queue and call states are read live from your phone system.
2. The panel organizes
Groups by department, queues and profiles defined by your administrator.
3. The operator acts
Transfers, picks up or supervises with one click, from any browser.
4. Everything is logged
Every action and every sign-in is recorded in the log.
Use cases
For those who answer and those who supervise.
Reception
The receptionist sees who is available before transferring and never leaves calls ringing.
Queue supervision
The supervisor sees who is waiting, moves agents between queues and coaches a new agent during the call.
Multi-department offices
Each department with its own color and group; each operator sees only the groups assigned to them.
Pricing
Included in the Enterprise plan, or per operator.
IP-PBX Enterprise
IncludedFor all 24 users of the plan, with the same features.
On its own
$25 per operator per monthFor the Team and Business plans, or for your own Asterisk-based PBX.
Implementation
On requestGroups, profiles and access set up with your team.
FAQ
Frequently asked questions about the Operator Panel
Do I need to install anything?
No. The panel runs in the browser. Each operator signs in with their own username, password and two-step verification.
Does it work with my current phone system?
It works right away with the TelHarbor phone system. If you run your own Asterisk-based PBX, it works too, after a technical review.
What does an agent see versus a supervisor?
It depends on the profile. Agents see their groups and operate their own extension; supervisors see their queues and can listen, whisper and barge.
Can I hide what an extension is doing?
Yes. A private extension shows free or busy, without number or time, and nobody can listen in.
How much does it cost?
It is included in IP-PBX Enterprise for all 24 users. On its own it costs $25 per operator per month.
See the Panel with your own extensions.
We will show you the live console on your phone system.