24/7 service
The bot replies instantly at any time: information, statuses, confirmations and FAQs, with no waiting queues.
Omnichannel AI bot to handle voice, WhatsApp, SMS and email.
Automate your customer service with a bot that understands, replies and routes requests across every channel, 24/7, and hands off to a live agent when needed.
One service flow for all your channels.
Design the conversation once and the bot applies it on phone, WhatsApp, SMS and email. Customers get consistent answers and your team focuses on the cases that truly need a person.
Smart routing
It identifies the customer intent and directs them to the right area or agent, or resolves directly when possible.
AI that converses
With optional AI, the bot understands natural language, summarizes the customer need and prepares the case for the agent.
How it works
From request to resolution, in four steps.
The same flow engine serves every channel and integrates with your operation.
1. The customer reaches out
They call, message on WhatsApp or SMS, or send an email. The bot receives the message on the right channel.
2. The bot understands
It shows a menu or interprets the message with AI, and provides the information or performs the requested action.
3. Resolves or transfers
It closes the request or transfers to a live agent with the context already gathered, with no need to repeat data.
4. Everything is logged
The conversation is stored for history, follow-up and reports; voicemail is delivered by email or WhatsApp.
Use cases
The omnichannel bot adapts to your company's operation.
Customer service
Answers to FAQs, service statuses, hours and routing to the right person.
Sales and collections
Qualifies leads, schedules follow-up and routes to sales or collections based on the request.
Reception and screening
Receives calls and messages, screens by topic and leaves a record when no agent is available.
Automate your customer service.
Request an omnichannel bot proposal for your operation.
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FAQ
Frequently asked questions about the omnichannel bot
What is an omnichannel bot?
It is an automated assistant that handles several channels (phone, WhatsApp, SMS and email) using the same conversation flow. It answers questions, performs actions and transfers to a live agent when needed.
Can the bot transfer to a person?
Yes. When the request requires it, the bot transfers the conversation to a live agent with the context already gathered, so the customer does not have to repeat their information.
Does it include artificial intelligence?
The bot can run with traditional menus or with conversational AI that understands natural language, summarizes the customer need and prepares the case. AI is optional depending on the use case.
What happens outside business hours?
The bot works 24/7. Outside hours it can provide information, take the message and deliver voicemail by email or WhatsApp for follow-up later.
Does it integrate with my systems?
Yes. TelHarbor can integrate the bot with your operation and systems via API depending on the use case, and all activity is logged for history and reports.