24/7 service
The bot replies instantly at any time: information, statuses, confirmations and FAQs, with no waiting queues.
Omnichannel AI bot to handle voice, WhatsApp, SMS and email.
Service overview
Automate your customer service with a bot that understands, replies and routes requests across every channel, 24/7, and hands off to a live agent when needed.
One service flow for all your channels.
Design the conversation once and the bot applies it on phone, WhatsApp, SMS and email. Customers get consistent answers and your team focuses on the cases that truly need a person.
Smart routing
It identifies the customer intent and directs them to the right area or agent, or resolves directly when possible.
AI that converses
With optional AI, the bot understands natural language, summarizes the customer need and prepares the case for the agent.
How it works
From request to resolution, in four steps.
The same flow engine serves every channel and integrates with your operation.
1. The customer reaches out
They call, message on WhatsApp or SMS, or send an email. The bot receives the message on the right channel.
2. The bot understands
It shows a menu or interprets the message with AI, and provides the information or performs the requested action.
3. Resolves or transfers
It closes the request or transfers to a live agent with the context already gathered, with no need to repeat data.
4. Everything is logged
The conversation is stored for history, follow-up and reports; voicemail is delivered by email or WhatsApp.
Use cases
The omnichannel bot adapts to your company's operation.
Customer service
Answers to FAQs, service statuses, hours and routing to the right person.
Sales and collections
Qualifies leads, schedules follow-up and routes to sales or collections based on the request.
Reception and screening
Receives calls and messages, screens by topic and leaves a record when no agent is available.
Automate your customer service.
Request an omnichannel bot proposal for your operation.
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Why an omnichannel bot
Support 24/7 across all your channels.
Automate replies and flows on phone, WhatsApp, SMS and email, with optional artificial intelligence.
24/7 support
Reply instantly at any time, with no waiting.
Omnichannel
One bot for voice, WhatsApp, SMS and email.
Optional AI
A conversational AI agent that understands natural language.
Human handoff
Transfers to an agent when the query requires it.
Features
A bot that grows with your operation.
Flows, channels and AI managed by TelHarbor.
Flows and menus
Menus, options and automated replies per channel.
Multichannel
Voice, WhatsApp, SMS and email. See WhatsApp
Schedules and notifications
Business-hours rules and alerts on start or handoff.
AI agent
Knowledge base and replies with conversational AI.
Voicemail and surveys
Voicemail, surveys and data capture (OTP).
Visual builder
Build and edit flows with no coding.
See the plans with Bot and AI Agent.
The flow bot is included with any channel; the AI Agent starts from a clear monthly price.
FAQ
Frequently asked questions about the omnichannel bot
What is an omnichannel bot?
It is an automated assistant that handles several channels (phone, WhatsApp, SMS and email) using the same conversation flow. It answers questions, performs actions and transfers to a live agent when needed.
Can the bot transfer to a person?
Yes. When the request requires it, the bot transfers the conversation to a live agent with the context already gathered, so the customer does not have to repeat their information.
Does it include artificial intelligence?
The bot can run with traditional menus or with conversational AI that understands natural language, summarizes the customer need and prepares the case. AI is optional depending on the use case.
What happens outside business hours?
The bot works 24/7. Outside hours it can provide information, take the message and deliver voicemail by email or WhatsApp for follow-up later.
Does it integrate with my systems?
Yes. TelHarbor can integrate the bot with your operation and systems via API depending on the use case, and all activity is logged for history and reports.
Which channels does the bot work on?
On phone, WhatsApp, SMS and email, with the same flow or different flows per channel.
Does the bot have artificial intelligence?
Yes. Besides the flow bot, you can enable a conversational AI agent that understands natural language.
How much does the bot cost?
The flow bot is included with any channel; the AI agent has a monthly price. See the plans at telharbor.com/en/plans/.