No-shows
The patient forgets the appointment and the slot goes empty. Calling one by one does not scale when there are dozens a day.
Fewer missed appointments and fewer unanswered calls.
Industries
In a clinic, a call that is not answered is an appointment that is never booked, and an appointment nobody reminds is an empty slot. TelHarbor brings the phone system, WhatsApp and reminders into one platform, with control over who sees each conversation.
What usually breaks in a clinic
It is not a staffing problem: the channels are simply separate.
The phone is always busy
Reception serves the patient at the counter and the one on the phone at the same time. The missed call leaves no trace.
Every channel on its own
WhatsApp lives on a cell phone, calls on the phone system and email somewhere else. Nobody sees the full patient history.
How it is built with TelHarbor
The same platform any company uses, arranged for how a clinic works.
- Automatic reminders over WhatsApp or SMS, using Meta-approved templates.
- Attention menu: appointments, results, billing or emergencies, with queues per specialty and business hours.
- One inbox with the patient WhatsApp, SMS and email in the CRM, so whoever answers sees what happened before.
- Call recording and a satisfaction survey when the case is closed in the Help Desk.
- Role-based access and audit log: each user sees what belongs to them and every action is recorded.
- Bot and AI Agent for the usual questions: hours, location and requirements, 24/7.
1. Numbering
2. Menu and queues
3. WhatsApp
4. Reminders
5. CRM
6. Reports
How it is used today
A healthcare company with patients outside Costa Rica answers on a local mobile number from the country where its patients are, connected to the same platform: calls reach the phone system and WhatsApp messages land in the team inbox, instead of depending on one person cell phone.
Related reading
FAQ
Frequently asked questions
Are appointment reminders sent automatically?
Yes. They are scheduled over WhatsApp or SMS with approved templates, and the patient reply arrives in the same inbox the team works from.
Can we see who spoke with a patient?
Yes. Every call, message and email is tied to the contact, with the user who handled it, the date and the recording where it applies.
Does it work for several locations?
Yes. Each location can have its own number and queue, under one menu, with reports that can be compared between locations.
How is patient information protected?
With role-based access, an activity log and VPN access for remote staff. The clinic decides who sees each inbox.
Rather see it working?
Book a 30-minute demo with your own case on the table.
See our plans and pricing.
Phone system, Contact Center, WhatsApp, SMS and API, with prices published in US dollars.