Telephony
Monitoring for PBX systems, SIP trunks, registrations, availability and related services.
NOC Monitoring for critical services.
Service overview
Monitor PBX, SIP trunks, Internet, servers, HTTPS, WebSocket and digital services with alerts, escalation and incident tracking.
Infrastructure
Supervision of servers, HTTPS, WebSocket, connectivity and business Internet.
Alerts
Email, SMS and WhatsApp notifications for the NOC and assigned customers.
What happens when something fails.
Every event follows the same path and stays on record.
- Detection: monitoring records that a service stopped responding.
- Alert: the NOC and your designated contacts are notified by email, SMS or WhatsApp.
- Incident: an incident is opened and followed up until the service is restored.
- Recovery: when the service comes back, the recovery is logged and the incident is closed with its full history.
Why monitor communications and networks 24/7.
Find out before your customers do
A trunk or Internet link that goes down is detected and reported to your team instead of being discovered by a customer who could not reach you.
Faster recovery
Alerts reach the right people immediately, and each incident is tracked until the service is back.
History you can review
Events, incidents and recoveries are recorded, so recurring problems become visible instead of anecdotal.
What we actually watch.
Monitoring a server is easy. Monitoring a phone system means watching the things that make a call fail.
- SIP trunks and registrations: every trunk is polled in real time, and an extension that stops registering is an event, not a surprise at 8 a.m.
- Call quality: jitter, packet loss and latency on the voice path — the reason a call «sounds bad» while every device reports itself as up.
- Queues and agents: calls waiting, longest wait and agents logged in, so an empty queue in business hours raises a flag.
- Internet links and VPN: the primary circuit, the backup and each site's tunnel, with the failover recorded when it happens.
- Servers: CPU, memory, disk, services and processes on the machines that carry the service.
- Certificates: expiry dates tracked and renewed before they break a portal or a softphone.
- Power and environment where there is equipment on site: UPS status and temperature in the rack.
How often, and how you find out.
- Continuous checks. Trunks and live state are read every few seconds; servers and links on a one-minute cycle. Nothing waits for a daily report.
- The alert goes to people, not to a dashboard. Email, WhatsApp or SMS to the group you define, with the event, the affected service and the time it started.
- It escalates if nobody answers. An incident nobody acknowledges moves up the list you set, so it does not sit unread overnight.
- Recovery closes the loop. When the service is back, the recovery is recorded and the incident closes with its full history — how long it lasted, not just that it happened.
Monitoring runs 24/7. The response commitment — who acts, in how long, at what hour — is what we agree in your contract, because it depends on whether you want us watching or also fixing.
What you get out of it.
A history, not anecdotes
Every event and incident is logged, so «the internet drops all the time» turns into a number you can take to your provider.
Availability you can show
Uptime per service and per month, with the incidents behind it: the report a board or an auditor asks for.
Problems that repeat, visible
The same trunk failing every Monday stops being noise and becomes a case with evidence.
FAQ
NOC Monitoring frequently asked questions
What exactly does NOC monitoring watch in a phone system?
Trunks and SIP registrations, call quality (jitter, packet loss and latency), queues and logged-in agents, internet links and VPN tunnels, the servers behind the service, certificate expiry, and UPS and rack temperature where there is equipment on site.
How fast do I find out about a failure?
Trunks and live state are read every few seconds and servers and links on a one-minute cycle; the alert goes out to the people you choose by email, WhatsApp or SMS as soon as the event is detected.
Do you monitor equipment that is not TelHarbor's?
Yes, as long as it can be reached and queried: PBXs, servers, links and devices at your own sites can be added to the same monitoring.
What does a NOC monitor?
A NOC can monitor service availability, circuits, servers, PBX, SIP, HTTPS, WebSocket, alerts, incidents and recoveries.
Can TelHarbor notify incidents?
Yes. TelHarbor can generate alerts by Email, SMS, WhatsApp or other channels depending on configuration and contracted plan.
Can telephony services be monitored?
Yes. PBX systems, SIP trunks, extensions, availability, events and related services can be monitored depending on scope.
Does the NOC generate reports?
Yes. Monitoring may include reports, event history, availability and incidents depending on the contracted service.
See our plans and pricing.
IP-PBX, SIP Trunk, SMS, WhatsApp, Business Email, API and Bot with AI Agent, with prices published in US dollars.