Mobility
Allow users to handle calls from the office, home or remote locations using a business softphone.
Unified communications for modern businesses.
Service overview
Centralize calls, extensions, softphone, SMS, WhatsApp, email, reports, users, permissions and monitoring from a managed business platform.
One platform to manage your business communications.
TelHarbor UCaaS is designed for companies that need mobility, control, traceability and operational continuity.
Centralization
Unify telephony, messaging, reports, permissions and monitoring from a centralized view.
Scalability
Add users, services, numbers and channels as your operation grows.
Schedule a TelHarbor UCaaS demo.
Discover how to centralize telephony, messaging, users, reports and monitoring in one solution.
FAQ
UCaaS frequently asked questions
What is UCaaS?
UCaaS is Unified Communications as a Service: telephony, extensions, softphone, messaging, video and reporting on a single cloud platform, with no servers in your office.
What is the minimum number of users?
Six. Plans come in 6, 12 and 24 licences, with the same features in all three; only the number of users and concurrent calls changes. Pricing is on the plans page.
What does it include beyond telephony?
A softphone for Windows and macOS, presence, chat, video and collaboration, SMS and WhatsApp in a shared inbox, queues, IVR, voicemail, recording, reporting, VPN and 7×24 support.
Will it work on my current internet connection?
Yes, if it is stable. A call uses roughly 100 kbps each way; what matters is latency and packet loss, not how many megabits you contracted.
What happens to the numbers I already have?
It depends on the country. United States numbers get ported: that is the last step of the migration, and until then everything runs on temporary numbering. Porting Costa Rica landline numbers is not available, so new numbers are assigned there.
Does it work if I have staff outside Costa Rica?
Yes. Users connect from any country over the VPN and keep their extension. Local numbers from other countries in the Americas can also be assigned, subject to availability.
Can I use desk phones as well as the softphone?
Yes. SIP-compatible IP phones register the same way as the softphone and share the same extension, so you can mix both by role.
Does TelHarbor manage users and extensions?
Yes. Users, extensions, permissions, devices and policies are managed from the portal, and the TelHarbor team takes that on according to the plan.
How it works: everything in one platform
Explore each channel — hover or tap an icon.
Onboarding always follows the same order. The customer account and its users are created in the portal first. Each user gets an extension and credentials, and uses them to activate the softphone on Windows or macOS. Before the first call rings, the device VPN tunnel comes up: without that tunnel active and validated, neither the softphone nor chat nor remote support will start.
Numbers are connected next. New ones go live the same day; United States numbers you already own are ported last, and until then everything is tested on temporary numbering so the operation never stops. With numbers in place the queues, IVR and voicemail are built, and from that point every call, WhatsApp message, SMS and email lands in the same history and the same reports.
TelHarbor
UCaaSone platform
UCaaSone platform
📞Phone
🟢WhatsApp
💬SMS
📧Email
🎥Video
🤖Bot
Traditional PBX vs TelHarbor UCaaS
Compare point by point why the cloud wins.
| Feature | Traditional PBX | TelHarbor UCaaS |
|---|---|---|
| Setup | Servers and hardware in your office | ✓ No hardware, in the cloud |
| Remote / multi-site | Complex (VPN and per-site config) | ✓ Native, from anywhere |
| WhatsApp, SMS & email | ✗ Not included | ✓ Included in the platform |
| Maintenance | On-site tech, variable cost | ✓ Managed by TelHarbor |
| Scale users | Buy lines or cards | ✓ Instantly from the portal |
| Reports & monitoring | Limited | ✓ Call center, CDR and NOC |
| Upfront cost | High (equipment CAPEX) | ✓ Low (monthly) |
| Continuity | Depends on your site | ✓ Redundant and monitored |
Setup
Traditional PBXServers and hardware in your office
TelHarbor UCaaS✓ No hardware, in the cloud
Remote / multi-site
Traditional PBXComplex (VPN and per-site config)
TelHarbor UCaaS✓ Native, from anywhere
WhatsApp, SMS & email
Traditional PBXNot included
TelHarbor UCaaS✓ Included in the platform
Maintenance
Traditional PBXOn-site tech, variable cost
TelHarbor UCaaS✓ Managed by TelHarbor
Scale users
Traditional PBXBuy lines or cards
TelHarbor UCaaS✓ Instantly from the portal
Reports & monitoring
Traditional PBXLimited
TelHarbor UCaaS✓ Call center, CDR and NOC
Upfront cost
Traditional PBXHigh (equipment CAPEX)
TelHarbor UCaaS✓ Low (monthly)
Continuity
Traditional PBXDepends on your site
TelHarbor UCaaS✓ Redundant and monitored
See our plans and pricing.
IP-PBX, SIP Trunk, SMS, WhatsApp, business email, API and Bot with AI Agent, with prices published in US dollars.