UCaaS stands for Unified Communications as a Service. In simple words: one single cloud platform that brings together all your company communications —calls, WhatsApp, SMS, email, video and collaboration— with no servers or hardware to install.
What a UCaaS platform includes
Instead of one system for the phone, another for chat and another for email, with UCaaS everything lives and is managed in one place:
- Telephony and call center: softphone, extensions, queues, IVR, presence and IP telephony.
- Omnichannel messaging: SMS, WhatsApp and email from a single inbox.
- AI bot: automatic 24/7 attention on voice and messages.
- Video and collaboration: integrated meetings and teamwork.
- Reports and monitoring: call center metrics, CDR and activity.
Benefits of UCaaS for your business
1. Lower cost, no hardware
No physical PBX or servers to maintain. You pay per user and scale as you grow. See how much you could save with our savings calculator.
2. Remote work and multi-site
Your team works from the office, home or anywhere with the same corporate extension.
3. Integrated and measurable
With everything on one platform you get traceability, reports and a consistent experience for your customer.
Does your business need UCaaS?
UCaaS is a great fit if you have remote teams, several sites, a call center, or you currently use separate tools that do not talk to each other. Learn more on our UCaaS page.
Frequently asked questions
Does UCaaS replace my current phone system?
Yes. UCaaS replaces the traditional PBX with a cloud platform, or it can coexist with your PBX through a SIP Trunk.
Do I need to install equipment?
No. It runs from a desktop or mobile app; no on-site hardware needed.
Can I keep my numbers?
Yes, in most cases your current numbers can be ported.