Choosing IP telephony in Costa Rica is about more than price. These are the criteria worth evaluating to get it right, whether you start from scratch or migrate from a traditional PBX.
1. Coverage and numbers
Check that the provider offers local Costa Rica numbers (+506), toll-free and, if you serve abroad, numbers from other countries. IP telephony gives you the flexibility to have a presence in several areas.
2. Support and administration
A local provider with specialized support and a platform to manage users, queues and reports makes the difference versus an internet-only provider with no guidance.
3. Continuity
Ask about redundancy, monitoring and failover. Your communications cannot depend on a single link: operational continuity is key.
4. Integration and growth
Ideally IP telephony is part of a platform that adds WhatsApp, SMS, email and contact center —that is, UCaaS— so you do not switch systems as you grow.
5. Price and model
Compare the total cost (per user, no hardware), not just the price of a line. If you already have a PBX, a SIP Trunk may be the way.
Explore TelHarbor IP telephony, based and supported in Costa Rica.
Frequently asked questions
Can I keep my number?
In most cases yes; your current number is ported to the new service.
Does it work if I have several sites?
Yes. IP telephony connects all your offices and remote users under one extension plan.
What if the internet goes down at one site?
With managed routes and failover, calls are rerouted to keep continuity.