The WhatsApp Business API in Costa Rica lets companies support, notify and automate WhatsApp conversations at scale, with a verified number and templates approved by Meta. It is different from the regular WhatsApp or Business app.
What is the WhatsApp Business API
It is the official way for a business system to send and receive WhatsApp messages programmatically. It is not an app: it connects to a platform (such as TelHarbor) that manages the number, templates, bots and inbox. This lets you serve many customers, integrate your CRM and automate replies.
Dedicated number and verification with Meta
The API uses a dedicated number registered and verified with Meta. It can be a new number or, depending on the case, an existing one. TelHarbor supports the registration, verification and activation to get it operational.
Templates and message categories
Outside the 24-hour window, outbound messages use templates approved by Meta, classified by category:
- Marketing: promotions, news and campaigns.
- Utility: confirmations, reminders and transactional notices.
- Authentication: verification codes (OTP).
- Service: replies within the 24-hour window, with no template cost.
The cost depends on the category; see the WhatsApp plans with pricing by category.
Bots and artificial intelligence
You can automate support with flow bots or a conversational AI agent that understands natural language and hands off to an agent when needed. Ideal for support, sales and frequent questions.
Use cases in Costa Rica
- Appointment, order and delivery confirmations.
- Billing and payment reminders.
- Customer support with a unified inbox.
- Access and verification codes (OTP).
How to activate the WhatsApp Business API
TelHarbor helps you with the number, Meta registration, templates, bots and inbox. Learn about the service on business WhatsApp or request a quote.
Frequently asked questions
Do I need a new number?
It uses a dedicated number registered with Meta. It can be new or, depending on the case, an existing one migrated to the service.
How much does sending via WhatsApp cost?
It depends on the message category (marketing, utility, authentication or service). See pricing by category in the plans.
Can I automate replies?
Yes. You can use flow bots or an AI agent to reply automatically and hand off to a human when appropriate.
Can I integrate it with my system?
Yes. You can send and receive via API from your CRM or apps, plus use the portal inbox.