It fits if
You want to open a presence in Mexico: sell, serve or support the Mexican market from wherever you already operate, with new numbers.
A phone presence in Mexico without opening an office.
Service overview
If you sell into Mexico from abroad, a foreign number is costing you calls: many go unanswered and others are never made. A local number solves that with no premises, no local payroll and no incorporation paperwork.
Who it is for, and who it is not.
We would rather say so before you spend time on a call.
It also fits if
You already operate in Mexico and need additional numbering: a line per campaign, per branch or per team, without touching what you have.
It does not fit if
What you need is to bring your existing Mexican numbers. We offer porting only in the United States; in Mexico new numbers are provisioned.
How the process works.
Three to five business days in the normal case, counted from when the documentation is in.
1. Availability study. Mexican numbering does not come from a fixed catalogue: it is confirmed against our network of partner carriers according to number type, area and moment. So the first step is to review your specific case and tell you what can be sourced and what cannot.
2. Documentation. The holder information required by the carrier to assign Mexican numbering is requested. The study tells you exactly what is needed before you move anything.
3. Provisioning and testing. The number is connected to your phone system, routed through menus and queues, and tested inbound, outbound and for caller ID before being called live.
You do not need a company incorporated in Mexico: in most cases you can contract from outside the country. Requirements vary, and that is exactly what the prior study settles.
Study
Documentation
Provisioning
Routing
Testing
Live
The number is the start, not the product.
Sourcing Mexican numbering is easy to promise. What decides the operation is what sits behind it.
Calling as Mexico
Outbound caller ID can carry the Mexican number, subject to carrier policy. That is what lifts the answer rate.
Answered from anywhere
Calls enter your phone system and your team answers on the softphone, whether they are in Mexico, in Costa Rica or at home.
Measured
Every call lands in the CDR and reports: how many came in on the Mexican number, at what hour and how many were missed.
Conditions, no small print
- Availability confirmed by study, not promised in advance.
- No porting into Mexico: new numbers only.
- Three to five business days in the normal case.
- SMS available at additional cost.
- Billing in US dollars.
- Use subject to carrier policy.
Operated from Costa Rica, answered 24/7.
One provider, one contract and one invoice for all your numbering across the Americas. And when something breaks at three in the morning, our NOC answers, not a support form in another time zone.
FAQ
Frequently asked questions about numbering in Mexico
Can I port my existing Mexican numbers to TelHarbor?
No. We offer porting only in the United States. For Mexico new numbers are provisioned, so if your operation depends on keeping an already published number, raise it at the start.
Do I need a company incorporated in Mexico?
In most cases no: you can contract from outside the country. Requirements vary by number type and that is part of what the prior study confirms.
What documentation will be requested?
Whatever the carrier requires to assign Mexican numbering to the holder. The availability study tells you exactly what is needed for your case before you commit.
How long does it take?
Three to five business days in the normal case, counted from when the documentation is complete. Some number types take longer.
Can I place calls showing the Mexican number?
Yes, outbound caller ID can be set to the local number, subject to carrier policy and applicable regulation.
Do Mexican numbers receive SMS or WhatsApp?
SMS is available at additional cost on numbers that support it. WhatsApp Business can also be enabled on your own numbering.
Are toll-free and mobile numbers available?
Yes, both can be arranged. As with all numbering, specific availability is confirmed in the study according to the moment and the service type.
What currency is billed?
In US dollars, like the rest of the TelHarbor services.