It fits if
You are opening or growing a site in Costa Rica — support, sales, back office, engineering — and you need the connectivity and the phones running before the first agent starts.
Your team lands in Costa Rica. The phones and the internet are already here.
Service overview
Everything else about a nearshore site travels well: the payroll firm, the recruiters, the furniture. Telecom does not. The circuit into your office has to be ordered from a carrier that operates here, the contracts are written in Spanish, local numbering does not port, and somebody has to be awake in this time zone when a queue stops taking calls. That part is ours.
Who this is for, and who it is not.
We would rather say so before you spend time on a call.
It also fits if
You already have people here through a BPO or an employer of record, and what you are missing is your own phone platform and your own reporting instead of borrowing theirs.
It does not fit if
You need to keep an existing Costa Rican landline number. Porting is available for United States numbers; Costa Rican landlines are not portable, so here new numbering is assigned.
What usually goes wrong, and when.
None of these are exotic. They are the same four, in the same order, on almost every site we have turned up.
The circuit arrives last. Office space gets signed in days and the internet link takes weeks, because it is a civil works job, not a purchase. Ordering it late is the single most common reason a launch date slips. Start with dedicated fiber or a business internet link and build the calendar backwards from it.
Nobody owns the phone system. Headquarters assumes the local site handles it, the local site assumes headquarters does, and the day a queue misroutes there is no owner. A hosted platform with a named provider removes the argument.
The support window does not overlap. Costa Rica sits in United States Central time most of the year, which is the reason to be here — but if your telecom vendor answers only during business hours somewhere else, that advantage disappears on the first incident.
Reporting belongs to somebody else. If the phone platform is the BPO's, so are the numbers you use to manage them. Owning the platform means the call detail, the queue metrics and the recordings are yours, not a report you are handed.
Circuit
Numbering
Phone system
VPN
Testing
Live
The whole stack, from one contract.
You can buy these separately from four vendors. Then the outage becomes a conference call about whose fault it is.
Connectivity
Dedicated fiber to the office with a backup path, because a contact center without internet is a room full of people waiting.
Phone platform
UCaaS with extensions, queues, IVR, recording and reports, plus SIP Trunk if you already run your own PBX.
Numbering both ways
United States numbers so your customers call a local line, and Costa Rican numbers for local matters. See coverage across the Americas.
People at home
The Softphone and the VPN keep the hybrid agent on the same extension and the same policy as the one in the office.
Watched around the clock
NOC monitoring on the link, the trunks and the registrations, with alerts before the shift supervisor notices.
Run on data
If the site is a service operation, the contact center and BPO page covers how the queues and the reporting are built.
How you contract it
- Billing in United States dollars.
- Contract with TelHarbor, LLC in Orlando, Florida.
- Operated locally by our Costa Rican company, registered with SUTEL.
- No local entity required on your side to contract the service.
- Porting for United States numbers; new numbering in Costa Rica.
- 24-month term with implementation waived; 12 months is available.
Two companies, one counterpart.
Your procurement department signs with a company in Florida and pays in dollars, with the paperwork it already knows. The network, the installation and the technician who shows up at the office are ours, here. You deal with one counterpart either way — and when something breaks at three in the morning, the NOC that answers is in this time zone, not in a queue on another continent.
FAQ
Frequently asked questions about operating in Costa Rica
Do we need a Costa Rican company to contract the service?
No. You can contract with TelHarbor, LLC in Orlando and be billed in United States dollars, while the service is delivered and supported locally in Costa Rica by our Costa Rican company.
How long does it take to turn up a new site?
The phone platform, numbering and softphones are quick: days. The dedicated internet circuit is what sets the date, because it involves physical work at the building, and that is measured in weeks. Order the circuit first and build the rest of the calendar around it.
Can our team in Costa Rica answer calls to our United States numbers?
Yes. That is the normal setup: the customer dials a local number in the United States, the call enters your phone system and rings the agent in Costa Rica, at the office or at home, on the same extension.
Can we keep the Costa Rican numbers we already have?
Costa Rican landline numbers are not portable, so new numbering is assigned here. Porting is available for United States numbers, and it is normally the last step of the migration, once everything has been tested on temporary numbering.
Who answers when something breaks outside business hours?
Our NOC, 24 by 7, in this time zone. Costa Rica sits in United States Central time for most of the year, so the overlap with headquarters is nearly complete.
We already work with a BPO here. Can we still use our own platform?
Yes, and it is a common reason to call us. The agents can be the BPO staff while the phone platform, the numbering, the call detail and the recordings are yours, which is what lets you manage the operation on your own data.
Do agents working from home need anything special?
A VPN connection, which is part of the service and is mandatory before the softphone registers. The agent keeps the same extension, the same queues and the same policy whether they are at the office or at home.
Do you also cover the rest of Latin America?
Numbering, yes: local, toll-free and mobile numbers across the Americas from the same platform. Physical connectivity to an office is a Costa Rican service.
See our plans and pricing.
IP-PBX, SIP Trunk, SMS, WhatsApp, Business Email, API and Bot with AI Agent, with prices published in US dollars.