1. Purpose
The Partner Program allows individuals and companies to refer or resell the TelHarbor services published on Plans to customers located in the Americas.
2. Tiers
Referral: introduces customers; TelHarbor sells, bills and collects. Reseller: buys the services at a discount, sells and bills its own customers and provides tier 1 support. Wholesale or white label: terms defined in a specific contract.
3. Application and approval
Participation starts when TelHarbor approves the application. TelHarbor may request additional information and approve or reject applications at its discretion. Resellers must be a registered business and sign a contract.
4. Opportunity registration
For a customer to count toward a partner, the partner must register it before TelHarbor issues a quote. The registration remains valid for 90 calendar days. Existing TelHarbor customers, or customers already in conversation with TelHarbor, cannot be registered. If two partners register the same customer, the first valid registration applies.
5. Referral commission
Referral partners receive 10% of the amounts actually collected from the referred customer for TelHarbor services, excluding taxes and third-party charges, for as long as the customer keeps active services and the partner remains in the program. Commissions are paid monthly once the accrued amount exceeds $50; smaller amounts carry over to the next month.
6. Reseller discount
Resellers receive a 20% discount off the list price of recurring services. The reseller sets its customer price, bills and collects it, and is responsible for paying TelHarbor within the agreed terms. To keep the tier, resellers must have at least 3 active customers at the end of their first year in the program and complete the initial training on the portal, App, VPN and tier 1 support.
7. Support
Support works as a team: the partner handles tier 1 with its customer and TelHarbor handles tier 2, receiving cases through the Help Desk. For Referral partners, TelHarbor may support the customer directly.
8. Conduct
Partners must comply with the Acceptable use policy and the Anti-spam policy, must not offer features, prices or terms other than those published or agreed in writing, and must not present themselves as employees or legal representatives of TelHarbor. Use of the TelHarbor brand is limited to promoting the program and its services.
9. Confidentiality and data
The parties must protect the business information and customer personal data they learn through the program, and use them only for program purposes, in line with the Privacy policy.
10. Taxes
Each party is responsible for its own taxes arising from commissions, purchases and sales within the program.
11. Term and termination
Either party may end participation with written notice. TelHarbor may suspend it immediately for breach of these terms or the policies above. Commissions earned and collected before termination are paid under section 5.
12. Changes
TelHarbor may update these terms. Changes are published on this page with their update date.
Last updated: 2026-09-15