💻 Documentation: Softphone App

Install, registration and usage. What it is, how it works and how to use it — explained step by step.

Request a quote See service See all modules

💻 Definition — Softphone App

The Softphone App from TelHarbor UCaaS is the company softphone with unified communications: calls, contacts, chat, video, collaboration, SMS/WhatsApp/Email and history. It runs on Windows, macOS, tablets and mobiles — both Apple (iPhone/iPad) and Android and other systems. It connects over an encrypted VPN to the PBX, registers your SIP extension and enables the services you have active.

📦

InstallationAvailable for Windows, macOS, tablets and mobiles (Apple and Android).

🔐

Connection + RegistrationBrings up the encrypted VPN and registers the SIP extension (fail-closed).

☎️

Calls and transfersDial, answer and transfer (blind and attended).

👥

Queues / AgentsJoin/leave queues and manage presence.

🔗

Secure activationEach user gets a unique, secure link (https://phone.telharbor.com/a/…); one click sets up the app, no manual data.

📱

Multi-deviceA single user can use the app on several devices (PC, Mac, tablet, mobile) keeping control.

🧩 App features

All built into the same app (based on what your user has enabled).

☎️

PhoneCall, answer, transfer and queues.

👥

ContactsCompany directory with presence and on-call status.

💬

ChatInternal messaging between users.

🎥

VideoVideo calls and meeting rooms.

🤝

CollaborationTeam collaboration tools.

🟢

WhatsAppWhatsApp conversations from the app.

✉️

SMSSend and receive text messages.

📧

EmailIntegrated email inbox.

🕘

HistoryUnified history of calls and messages.

🆘

SupportRequest help and authorize remote support.

📊

StatisticsYour activity: calls and messages.

🗺️ Diagrams

1 · Installation (getting started)

The user downloads the softphone from a secure site, activates it (→ UCaaS) and connects over an encrypted VPN. UCaaS links it to the PBX (calls) and the other services (chat, video, SMS, WhatsApp, email…).

Fail-closed rule: without a validated VPN, the softphone does not start — access is only through the company VPN.

2 · Daily use

After the first activation, each day you just open the app: the encrypted VPN connects, UCaaS registers your extension and you are online with the PBX and services.

No need to activate again: the unique link is used only once; after that you just open the app.

📘 Explanation (step by step)

Installation: download the app for your device (Windows, macOS, tablet or mobile — Apple or Android) and install it.
Activation and registration (1 click): open your unique, secure link (https://phone.telharbor.com/a/…); the app is configured automatically, brings up the encrypted VPN and registers your SIP extension — with no manual setup.
Daily use: after the first activation, each day just open the app — the VPN connects and your SIP extension registers automatically, no need to activate again.
Calls: dial from the keypad or contacts; answer and hang up from the app.
Transfers: transfer a call blind (direct) or attended (consulting first).
Queues: join or leave your queues and manage your presence (available, busy, on call).
Features: from the app menu you get Phone, Contacts, Chat, Video, Collaboration, WhatsApp, SMS, Email, History, Support and Statistics, all in one place.

Support: from the Support tab in the app you can request help and authorize remote support.

🛠️ Administration

Features for the account administrator.

👤

ClientThe client, per their permissions, can create and manage the users and their extensions.

🪪

LicensingPer-user license, with different types depending on the enabled features.

🧩

Devices & versionsControl each user's devices and versions (auto-update and remote deployment).

A user can have the app on several devices; the administrator keeps control of licenses, devices and versions.