💬 Documentation: SMS

Text messaging (SMS). What it is, how it works and how to use it — explained step by step.

Request a quote See service See all modules

💬 Definition — SMS module

The SMS module lets you send and receive text messages from the company numbers. It includes a per-number conversation inbox, single or bulk sending, templates and auto-reply bots (text menus). Every message is logged for history, audit and reports.

📤

OutboundSend an SMS to a customer from the inbox or the API.

📥

InboundThe customer replies and their SMS reaches the inbox (webhook).

🤖

BotAuto-reply with text menus (optional per number).

🔌

APIYou can also send SMS from the TelHarbor API: POST /v1/sms/send.

💻

Softphone AppSend and receive SMS from the TelHarbor UCaaS Desktop app, with a conversation inbox.

🗺️ Diagram

You can send SMS from three places — the Portal, the API and the Softphone App (TelHarbor UCaaS Desktop). Nothing connects directly to the mobile network: everything goes through UCaaS and the SMS providers.

Inbound: when the customer replies, the provider notifies UCaaS via webhook; the message appears in the inbox, the Softphone App and the history. If the number has an active bot, it replies automatically.

📘 Explanation (step by step)

Pick the sender number of the company you will send from (each number has its provider).
Write the message and destination (E.164, e.g. +50688887777). Single or bulk.
UCaaS validates, sends via the provider and logs the message with its status (sent, delivered, failed).
Inbound replies arrive via webhook to the number conversation inbox.
Optional: enable a bot to auto-reply with text menus and hand-off to an agent.
Via API: besides the inbox, you can send SMS programmatically from the TelHarbor API: POST /v1/sms/send. See the API Documentation.
Softphone App: you can also send and receive SMS from the TelHarbor UCaaS Desktop app, with its built-in conversation inbox.

Note: bulk SMS and some international destinations depend on the provider account settings.