📡 Documentation: Device Monitoring
Inventory, live status and alerts. What it is, how it works and how to use it — explained step by step.
📡 Definition — Device Monitoring
Device monitoring shows the inventory and live status of every device running the app: processor (CPU), memory, disks, network and services; with alerts when something fails. This keeps IT devices healthy without checking them one by one.
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InventoryData of each device: system, version and hardware.
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Live statusCPU, memory, disks, network and services in real time.
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AlertsEmail or WhatsApp notices when a device has problems.
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Remote controlUpdate and run actions remotely (per permissions).
🗺️ Diagram
Each device reports its status to UCaaS; you see it on a dashboard and get alerts.
Monitoring runs on the same VPN-secured app — no separate software to install.
📘 Explanation (step by step)
- Each device running the app reports its status to UCaaS automatically.
- On the devices dashboard you see the inventory and live status of all devices.
- Set alerts (email / WhatsApp) to know the moment a device has a problem.
- Run remote actions per permissions (update version, restart services).
Fewer failures and fewer surprises: you find out before the user does.
🖥️ What is measured on each device
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CPU and memoryCurrent and sustained usage: tells you whether the device is past its limit and needs replacing.
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DisksFree space per drive. A full disk is one of the most common causes of odd failures.
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Network and secure connectionWhether the device is connected, over which network and whether the tunnel is active.
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Inventory and versionOperating system, installed software and the app version on that device.
✅ What it is for
- Know what you have, without walking the offices. The inventory builds itself from what each device reports.
- Get ahead of the failure. A disk at 95% or memory at its limit warn you before the person calls to say everything is slow.
- Keep versions current. You can see which devices are still on an old app version and update them.
- Close cases faster. When someone reports a problem, the device status is already in front of support.
Monitoring measures the device status, not what the person does on it: it does not record screens, keystrokes or visited pages.
❓ Frequently asked questions
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Does anything need to be installed on each device?It is already there: the TelHarbor app reports the status of the device where it is installed.
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Can an offline device be seen?You see its last reported information and how long it has been offline.
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Are servers and links monitored, not just computers?Yes, with NOC Monitoring: phone systems, trunks, servers, websites and links, with alerts and incidents.