🎙️ Documentation: Call Recording
Record, search and play calls. What it is, how it works and how to use it — explained step by step.
🎙️ Definition — Call Recording
Call recording saves the audio of calls for quality, training and compliance. You can then search, play and download the recordings (per permissions).
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RecordingThe audio of calls is saved.
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SearchBy date, number, agent or queue.
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Play / downloadPlay or download the recording.
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Controlled accessOnly those with permission can listen.
🗺️ Diagram
The call is recorded on the PBX; UCaaS organizes it so you can find and play it.
Privacy: inform people that the call may be recorded, per the applicable law in your country.
📘 Explanation (step by step)
- Calls are recorded according to your account settings.
- In the recordings module you search by date, number, agent or queue.
- You play or download the recording (with permission).