🔎 Documentation: Audit
Sign-ins, actions, errors and events. What it is, how it works and how to use it — explained step by step.
🔎 Definition — Audit
The audit records who did what and when in the system: sign-ins (logins and logouts), actions, errors and events. It supports security, compliance and investigation.
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Sign-insPortal logins: user, date, IP and result.
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ActionsChanges and operations performed in the system.
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Errors and eventsProblems and important system events.
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Search and filtersBy user, date and record type.
🗺️ Diagram
Every action leaves a trail; UCaaS stores it in the log and you review it with filters.
Helps detect unusual sign-ins, review what changed and prove compliance.
📘 Explanation (step by step)
- Every sign-in, action, error and event is logged automatically.
- In Audit you review the log with filters (user, date, type).
- Use it for security (detect suspicious sign-ins) and compliance.
🖥️ What you see on screen
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Portal sign-insUser, date and time, IP, browser and whether the sign-in succeeded or failed. Repeated failed attempts stand out.
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Activity per moduleWhat was created, changed or deleted in each module, with the user responsible.
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Trusted devicesDevices where the second verification step was remembered. The administrator can revoke them.
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Active usersWho is working in the portal right now and in which section.
✅ How to use it in practice
- Review sign-ins once a week. Look for sign-ins outside business hours, from countries where you do not operate, or with many failed attempts.
- When something changed and nobody knows who. Filter by date and module: the log shows the user and the exact moment.
- When someone leaves the company. Deactivate the user and revoke their trusted devices; the history of what they did is kept.
- When a customer or an auditor asks. The log serves as evidence of who accessed what information and when.
What the audit does not do: it does not store the content of calls or messages. That is what call recording and the messaging inboxes are for, each with its own permissions.
❓ Frequently asked questions
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How long are the records kept?The log is kept according to what was agreed with your company; sign-ins and actions are not deleted when a session ends.
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Can a user delete their own trail?No. The record is written by the system and users cannot edit or delete it from the portal.
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Can we see who played a recording or opened a conversation?Yes. Access to recordings and inboxes is logged just like any other action.