A softphone is an app (on your computer or mobile) that works like a company phone: it makes and receives calls with your corporate extension, with no physical phone needed.
How it works
The softphone registers with the company's phone system (PBX) over the internet and uses your microphone and headset. Your extension goes with you: the same line rings on your laptop or your mobile, wherever you are.
Benefits for remote work
- Work from anywhere with your company number.
- No hardware: no need to buy desk phones.
- Built-in features: transfers, history, contacts, presence and, depending on the plan, video and chat.
- Real mobility: a single extension on PC and mobile.
Softphone and UCaaS
The softphone is one piece of a broader unified communications (UCaaS) platform that adds messaging, video and reports. See the Business Softphone page.
Frequently asked questions
Does it work on mobile?
Yes, there is a desktop app (Windows/macOS) and a mobile app.
Do I need fast internet?
A stable connection is enough; voice uses little bandwidth.
Does it replace the desk phone?
Yes. You can use only the softphone or combine it with IP phones if you prefer.