Capacity and numbering
High-volume SIP routes and local and international DIDs for inbound and outbound campaigns.
Solutions for Call Center and BPO companies.
Everything a call center needs to operate: high-capacity SIP routes, international numbering, contact center, softphone and monitoring, managed and supported.
Infrastructure built for call center volume.
From the SIP trunk to the supervisor report, TelHarbor delivers the technical foundation to operate at scale.
Complete contact center
Queues, routing, agents, presence, recording and real-time reports.
Continuity
Redundancy and monitoring so the operation never stops.
Operation types
Inbound, outbound and blended.
The platform adapts to support, sales, collections and telemarketing.
Support and service
Inbound with IVR, tiers, recording and service level.
Sales and telemarketing
Outbound with API click-to-dial and sales queues.
Collections
Collection queues, portfolio routing and management reports.
Multi-client BPO
Per-client administration, queues and segmented reports.
Build or scale your call center with TelHarbor.
Request a proposal for your call center or BPO operation.
Related services
The foundation of a call center on TelHarbor.
Contact Center
Queues, agents, wallboard and reports.
View solutionSIP Trunk
High-capacity routes for your PBX.
View serviceIP Telephony
Extensions, IVR and numbering.
View serviceSoftphone
Agents from desktop or mobile.
View service
FAQ
Frequently asked questions about call center solutions
What does TelHarbor offer for a call center?
High-capacity SIP trunks, national and international numbering, contact center (queues/agents/reports), softphone, recording, redundancy and monitoring.
Does it support inbound and outbound operations?
Yes. It supports support/service (inbound), sales, telemarketing and collections (outbound) and blended operations.
Can I have international numbers?
Yes. TelHarbor provides national and international DIDs for your campaigns.
Is it suitable for multi-client BPO?
Yes. The platform lets you administer queues, agents and reports per client.